Do Certified Refurbished products have a warranty?
Yes, Certified Refurbished products are backed by the US Certified Refurbished One-Year Limited End-User Warranty.
How will I know if I have an Audio-Technica Certified Refurbished product?
All Audio-Technica Certified Refurbished products end with -CR. You can find this model number on your sales receipt / proof of purchase or on the green label located on the product box. In the U.S., Audio-Technica Certified Refurbished products can only be purchased through outlet.audio-technica.com and are not available through any other retailer.
How do I return an Audio-Technica Certified Refurbished product for repair service?
To return an Audio-Technica Certified Refurbished product for repair, please follow the directions below.
Please call the ATUS Service Department at (330) 686-2600, Monday – Friday, 8:30 a.m. – 4:30 p.m. ET, if you have questions.
1. Download, print, and completely fill out the ATUS Service Form.
- To claim warranty service, please indicate on the ATUS Service Form. See more information below.
- If you would like an estimate prior to repair, please specifically request one on the ATUS Service Form.
- Be certain to include your daytime telephone number and email address on the Service Form. We will call or email the quote following inspection of the product.
- We charge $30.00 plus return shipping for all declined estimates. There is no charge for accepted estimates. The charge for a declined estimate is for minimum bench time to determine the product problem.
- If you are tax exempt, please provide a copy of your Tax Exempt Certificate with the repair
2. Put the completed form inside the box with the repair when shipped.
- Please note, no return authorization number is required for repair returns!
3. Packaging Your Audio-Technica Product
- Please use at least 3 inches of padding all around the product for protection during shipment. We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.
- WHEN SHIPPING YOUR TURNTABLE TO AUDIO-TECHNICA, PLEASE USE THE ORIGINAL PACKAGING IF POSSIBLE. ALSO, TO REDUCE THE CHANCE OF SHIPPING DAMAGE TO YOUR TURNTABLE, DO NOT SHIP YOUR PLATTER, DUST COVER, OR COUNTERWEIGHT, AND PLEASE WIRE-TIE THE TONE ARM IN PLACE TO PREVENT MOVEMENT DURING SHIPMENT.
4. Ship Audio-Technica Product – PrePaid Shipping
- Shipping cost to return product to ATUS for repair is the responsibility of the customer.
- Repairs will be returned to the customer by Federal Express (FEDEX) and by the same shipping priority as originally sent to ATUS.
- Validated warranty repair RETURN shipping, parts and labor will be paid by ATUS.
- COD payment charges will be added to the regular freight charge.
- Other return shipping methods besides FEDEX are available but will entail an additional handling charge.
- Send product to:
Audio-Technica U.S., Inc.
1221 Commerce Drive
Stow, Ohio 44224
5. Warranty Service
- To claim warranty service, please indicate on the ATUS Service Form.
- The service form should be returned in the box with the repair (See above “ATUS Service Form” under #1) and proof of purchase. Be certain to enclose a copy of your dated sales receipt.
- A copy of your dated sales receipt for the product is required for all warranty repair claims!
- “Store Stock” product is “Store Owned” and must have proof of purchase for a warranty claim.
PAYMENT METHODS FOR NON-WARRANTY REPAIR
- Acceptable payment methods are Visa, MasterCard, American Express, Discover, money order, or United Parcel Service C.O.D. return.
- We also accept payment via PAYPAL at PAYPAL@ATUS.com.
- ATUS Dealers please provide A-T account number for open billing.
- There are no discounts for repair, parts or payment method.
- Turnaround time for repairs is typically eight to ten working days from when a repair is received by ATUS.
- We do everything possible to repair products received by UPS NEXT DAY AIR the day it is received. Repairs received UPS NEXT DAY AIR are returned to the customer also by UPS NEXT DAY AIR.
- Any other carrier or delivery priority is subject to the current repair turnaround time.
- To check parts availability, price or to order parts, you may email email@example.com or call Parts at 330-686-2600 ext. 5002. If the line is busy please leave a message. We do get back to you as promptly as possible.