How do I know my order status?

You will receive email updates as we process your order, including an order confirmation after you place the order and a shipping notification with a tracking number when your order ships. If you have any other questions, please contact 1-800-520-5715 or outletordersupport@atus.com. Audio-Technica Outlet Store customer service is available Monday – Friday, 8:30 a.m. – 5:30 p.m. ET.

Valid orders placed on Friday evenings or during holidays will begin processing on the next business day. Orders typically ship within 24 hours of being processed.

 

 

Will I be charged sales tax?

Audio-Technica Outlet Store charges state and local sales tax as required for orders shipped to: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

Taxes will be applied to products and/or shipping charges based on the receiving state law.

 

 

What are my payment options?

Audio-Technica Outlet Store accepts Visa, Mastercard, American Express, Discover and PayPal.

You will be charged for your order when you complete the payment process during checkout.

 

 

How do I cancel my order?

If you would like to cancel your order, please contact 1-800-520-5715 or outletordersupport@atus.com.  Outlet Store customer service is available Monday – Friday, 8:30 a.m. – 5:30 p.m. ET. Please note, order cancellations may not be available based on the processing status of your order.